Frequently Asked Questions (FAQ)
Check the most common questions about EMMA
About the plans
Do I have to pay for each measured point?
No, the monthly subscription is for each Significant Energy Use being optimized with EMMA. A meeting with the sales team will help you get a clear idea of how to configure EMMA for your company and the total service cost.
Are there additional costs besides the monthly subscription?
Yes, there is a setup fee. Depending on the circumstances, equipment installation may be necessary; this is assessed by our sales team.
How many users are included in the plan?
The number of users is unlimited; you can also assign different access permissions, either for energy management teams or for data viewing only.
Can I start with a basic setup and add more areas or equipment later?
Yes. EMMA is flexible and allows you to add or remove areas or equipment at any time.
Is there a minimum contract term?
Yes, all EMMA contracts have a minimum term of 12 months.
Yes, EMMA offers a special «proof of concept» mode where companies sign a contract for a period shorter than 12 months, limited to a specific area within operations.
About using EMMA
Do I need to install any special software?
EMMA operates under a cloud service; all information is managed on our servers and users access it through a web browser with their username and password.
My company already measures energy consumption, can we use that data?
If the company already has energy consumption records, we have different options to access the information online.
How long does the setup process take?
Generally between one and four weeks, depending on data integration procedures or equipment installation needs.
It’s ideal but not essential. If you have it, the data should match the periodicity used in the platform. Otherwise, data must be collected after setup to generate the first model.
Is there a complementary advisory service?
EMMA includes a personalized onboarding process. It’s not a formal consultancy, but it covers everything needed to maximize use of the platform’s features.
What type of carbon footprint does EMMA measure?
EMMA measures the carbon footprint associated with energy consumption at each Significant Energy Use. With the CarbonFootprint module, you can measure the corporate footprint across all three scopes.
More questions?
If you didn’t find what you were looking for, send us your inquiry or schedule a meeting with the EMMA team.
